occupation · 43-4051 · detailed
Customer Service Representatives — wages and employment
Customer Service Representatives earned a median annual wage of $42,830 in the United States in May 2024, with 2,725,930 people employed, according to the BLS Occupational Employment and Wage Statistics.
What stands out
Customer Service Representatives earned a median annual wage of $42,830 in the United States in May 2024, with 2,725,930 people employed, according to the BLS Occupational Employment and Wage Statistics. The lowest-paid tenth earned $30,690 or less, the best-paid tenth $62,730 or more. Since May 2023 the median moved from $39,680 to $42,830, +7.9 %. The best-paying state is District of Columbia at $49,210; the lowest Puerto Rico at $25,580. Among metropolitan areas, San Jose-Sunnyvale-Santa Clara, CA pays the highest median, $60,830. Wages are as published by BLS for May of each year; '≥ $239,200' is BLS's top code. Every value links to its fact record.
United States, year by year
Annual wages at the median, mean and four percentiles; employment is the May estimate.
| Reference | Employment | Median | Mean | 10th | 25th | 75th | 90th | Median hourly | Source |
|---|---|---|---|---|---|---|---|---|---|
| May 2024 | 2,725,930 | $42,830 | $45,380 | $30,690 | $35,970 | $50,140 | $62,730 | $20.59 | evidence → |
| May 2023 | 2,858,710 | $39,680 | $43,520 | $29,560 | $34,780 | $48,480 | $61,250 | $19.08 | evidence → |
By state
Median annual wage, May 2024, highest first. Each state has its own record with the full series.
| State | Median annual | Employment |
|---|---|---|
| District of Columbia | $49,210 | 7,020 |
| Washington | $49,150 | 44,880 |
| Massachusetts | $48,060 | 54,660 |
| New York | $47,840 | 145,100 |
| California | $47,790 | 183,350 |
| Minnesota | $47,470 | 59,170 |
| Connecticut | $47,260 | 28,140 |
| New Hampshire | $46,960 | 12,560 |
| New Jersey | $46,740 | 64,950 |
| Rhode Island | $46,490 | 8,260 |
| Delaware | $46,300 | 7,360 |
| Oregon | $46,280 | 22,940 |
| Vermont | $46,190 | 2,910 |
| Colorado | $46,020 | 45,890 |
| Wisconsin | $45,980 | 55,100 |
| Maine | $45,240 | 7,500 |
| Iowa | $44,990 | 28,810 |
| Illinois | $44,910 | 109,940 |
| Alaska | $44,760 | 2,540 |
| Montana | $43,820 | 4,920 |
| Ohio | $43,510 | 90,710 |
| Arizona | $43,440 | 89,030 |
| North Dakota | $43,160 | 6,470 |
| Pennsylvania | $43,080 | 102,100 |
| Michigan | $42,560 | 69,830 |
| Missouri | $41,850 | 56,190 |
| Indiana | $41,600 | 47,750 |
| Nebraska | $40,790 | 15,930 |
| Hawaii | $40,630 | 7,460 |
| Maryland | $40,310 | 40,680 |
| Utah | $40,150 | 48,770 |
| Tennessee | $40,130 | 64,880 |
| South Dakota | $39,760 | 6,750 |
| North Carolina | $39,530 | 91,980 |
| Idaho | $39,420 | 23,520 |
| Wyoming | $39,360 | 2,360 |
| Virginia | $39,210 | 62,280 |
| Texas | $39,100 | 330,540 |
| Georgia | $39,030 | 112,790 |
| Nevada | $38,950 | 29,900 |
| Florida | $38,890 | 238,300 |
| Kansas | $38,330 | 32,250 |
| New Mexico | $38,060 | 18,520 |
| South Carolina | $37,940 | 52,840 |
| Alabama | $37,730 | 33,720 |
| West Virginia | $37,610 | 9,850 |
| Kentucky | $37,580 | 43,970 |
| Oklahoma | $37,570 | 33,380 |
| Arkansas | $37,490 | 21,120 |
| Louisiana | $35,890 | 25,630 |
| Virgin Islands | $35,750 | 290 |
| Mississippi | $35,580 | 20,240 |
| Guam | $29,320 | 750 |
| Puerto Rico | $25,580 | 20,360 |
Highest-paying metropolitan areas
Top 20 by median annual wage.
| Metro area | Median annual | Employment |
|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $60,830 | 9,750 |
| San Francisco-Oakland-Fremont, CA | $56,400 | 21,690 |
| Seattle-Tacoma-Bellevue, WA | $51,090 | 30,370 |
| Napa, CA | $50,910 | 690 |
| Midland, MI | $49,930 | 690 |
| Boston-Cambridge-Newton, MA-NH | $49,060 | 41,150 |
| New York-Newark-Jersey City, NY-NJ | $48,890 | 132,090 |
| Manchester-Nashua, NH | $48,620 | 4,620 |
| Bridgeport-Stamford-Danbury, CT | $48,550 | 7,270 |
| Des Moines-West Des Moines, IA | $48,240 | 11,210 |
| Vallejo, CA | $48,230 | 1,170 |
| Santa Rosa-Petaluma, CA | $48,150 | 1,910 |
| Minneapolis-St. Paul-Bloomington, MN-WI | $48,030 | 42,840 |
| Sacramento-Roseville-Folsom, CA | $47,750 | 12,810 |
| Elkhart-Goshen, IN | $47,700 | 1,860 |
| Rochester, MN | $47,540 | 1,600 |
| Olympia-Lacey-Tumwater, WA | $47,530 | 1,620 |
| Los Angeles-Long Beach-Anaheim, CA | $47,370 | 66,800 |
| Denver-Aurora-Centennial, CO | $47,310 | 28,040 |
| Hartford-West Hartford-East Hartford, CT | $47,300 | 10,270 |
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