job posting · smartrecruiters
SERVICENOW, INC.: Principal AI Platform Engineer
Observed on the employer’s careers system, last checked 2026-09-05.
- Employer
- SERVICENOW, INC.
- Location
- Santa Clara
- Category
- Engineering
- Posted
- 2026-09-03
- Careers system
- smartrecruiters
- Observed
- 2026-09-05
Role description
Verbatim from the employer’s posting, rendered as plain text.
This is a rare chance to lead the technical direction of one of the fastest-growing, most strategic businesses at ServiceNow. CRM & Industry Workflows is where the company is investing to win, and agentic AI is at the center of that bet — reshaping how customers run sales automation, CPQ, customer service, and field service. As Principal Forward Deployed Engineer, you are the lead architect for the FDE group within CRM & Industry Engineering: the person who turns that ambition into working solutions in front of real customers. This is a customer-facing engineering role. You work directly with ServiceNow customers to analyze their business and AI use cases, design agentic solutions on the ServiceNow platform, and deploy them into production. As the most senior technical member of the group, you set the solution architecture and deployment patterns the FDE team reuses across engagements,…
Provenance
744000147357549