EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Customer Retention & Development Manager (CRDM)

Major Duties and Responsibilities Build a District Retention Program that includes coverage for all existing customers in our District Assist Product managers in developing product level retention programs Facilitate monthly branch retention meetings Build and protect consistency in our branch and service offerings Measure and analyze customer revenue trends and proactively communicate these Ensure minimum call counts and reviews are completed per district goals Ensure incremental improvements are made on building stronger customer relationships Grow revenue across multiple product and geographies Bachelor degree or equivalent business qualifications Minimum four years Expeditors / industry experience Ability to create/write and articulate client business plans Management skills to organize and coach a team Demonstrated customer service skills and proven interpersonal skills Knowledge…