job posting · smartrecruiters
SONIC AUTOMOTIVE, INC.: Service Advisor - Mercedes-Benz of McKinney
Observed on the employer’s careers system, last checked 2026-09-12.
- Employer
- SONIC AUTOMOTIVE, INC.
- Location
- McKinney
- Category
- Other
- Posted
- 2026-09-11
- Careers system
- smartrecruiters
- Observed
- 2026-09-12
Role description
Verbatim from the employer’s posting, rendered as plain text.
Purpose: The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Duties and Responsibilities: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Test-drive the vehicle or refer to the test technician as necessary. Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. Advise customers on the care of…
Provenance
744000149029144