job posting · smartrecruiters
SERVICENOW, INC.: Manager, Software Engineering Omni Channel Management
Observed on the employer’s careers system, last checked 2026-09-05.
- Employer
- SERVICENOW, INC.
- Location
- Santa Clara
- Category
- Engineering
- Posted
- 2026-08-19
- Careers system
- smartrecruiters
- Observed
- 2026-09-05
Role description
Verbatim from the employer’s posting, rendered as plain text.
Overview As the Manager of Software Engineering, you will lead the OmniChannel team within Customer Support Management (CSM). This hands-on leadership role will set technical direction, driving execution of key initiatives such as Voice AI, Chat AI, Contact Center Integrations among other Omni Channel capabilities. In addition you will also oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams. About the Role: As a Manager, Software Engineering Management, you will set technical direction and serve as a thought partner to your engineers and product counterparts, staying close enough to the work to make sound technical judgments and unblock your team when it matters. You will lead a team as a people manager, investing in their growth deliberately, raising the performance bar with intention rather than simply maintaining it,…
Provenance
744000144403302