job posting · greenhouse
MONGODB, INC.: Senior IT VIP Support Specialist
Observed on the employer’s careers system, last checked 2026-09-05.
- Employer
- MONGODB, INC.
- Location
- Palo Alto
- Category
- Global Enterprise Technology (GET)
- Posted
- 2026-07-16
- Careers system
- greenhouse
- Observed
- 2026-09-05
Role description
Verbatim from the employer’s posting, rendered as plain text.
Role Overview & Executive Impact Serving as the West Coast anchor for MongoDB's Global VIP Support, this position acts as the “single-threaded DRI” for the technology needs of M3 — the CEO's direct reports — in the US Pacific time zone. You hold end-to-end accountability for their digital journey, from two weeks before Day 1 through daily operations, high-stakes events, global travel, and eventual offboarding, ensuring a seamless experience without handoff friction. The population you support is intentionally scoped and governed by HR and the Office of the CEO, not by IT — this is Phase 1 of a model designed to extend, tier by tier, to SVP+, then VP+, and ultimately the full Senior Leadership Team. The standards, runbooks, and judgment you establish now become the template each later phase reuses. This role prioritizes proactive engagement over traditional ticketing. By monitoring…
Provenance
8046751