SERVICENOW, INC.: Research Engineer/Scientist

Own LLM mid-training and post-training research, including continued pretraining, SFT, preference optimization, and RL; make data-mixture and experimental decisions and determine how training changes affect downstream agent behavior. Research and prototype novel agentic architectures and algorithms across planning, reasoning, memory, skills, tool use, retrieval, and multi-agent collaboration, advancing beyond existing approaches where appropriate. Design and build research harnesses and experimentation methodologies that enable systematic experimentation, trajectory analysis, reproducibility, and rigorous comparison across models, checkpoints, and agent architectures. Define evaluation methodologies and develop novel benchmarks for measuring agent reasoning, planning, tool use, reliability, factuality, and safety; establish rigorous approaches for LLM-as-a-Judge, trajectory-based, and…