job posting · smartrecruiters
UBM LIMITED: Customer Success Specialist
Observed on the employer’s careers system, last checked 2026-09-10.
- Employer
- UBM LIMITED
- Location
- Milton
- Category
- Customer Service
- Posted
- 2026-09-09
- Careers system
- smartrecruiters
- Observed
- 2026-09-10
Role description
Verbatim from the employer’s posting, rendered as plain text.
Taylor and Francis is looking for an experienced Customer Success Specialist. This role is for someone who demonstrates core customer service competencies and is looking to take the next step in their career. We are looking for ambitious individuals to be responsible for ensuring customers achieve their desired outcomes while using our products and services. This role serves as the primary Customer Service contact for assigned strategic accounts, driving customer satisfaction, first-time resolution, and low effort through proactive engagement and exceptional support. What you’ll be doing: Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.…
Provenance
744000148511131