job posting · greenhouse
NICE LTD.: Escalation and Incident Engineer
Observed on the employer’s careers system, last checked 2026-09-03.
- Employer
- NICE LTD.
- Location
- Germany - Düsseldorf
- Category
- NiCE CX, Cognigy, Experience Automation
- Posted
- 2026-07-09
- Careers system
- greenhouse
- Observed
- 2026-09-03
Role description
Verbatim from the employer’s posting, rendered as plain text.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Incident & Escalation Engineer exists to ensure customer-impacting incidents and operational escalations are resolved with urgency, transparency, and accountability. The role serves as the central coordination point between engineering, operational, and customer-facing teams during high-impact technical events. It exists to protect customer confidence and service reliability at scale, operating within a global follow-the-sun model with on-call participation for critical incidents. Requirements 2–5 years in a relevant role such as…
Provenance
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