job posting · ashby
NETGEAR, Inc.: Technical Support Engineer (French or German)
Observed on the employer’s careers system, last checked 2026-09-04.
- Employer
- NETGEAR, Inc.
- Location
- Cork, Ireland
- Category
- Enterprise
- Posted
- 2026-08-04
- Careers system
- ashby
- Observed
- 2026-09-04
Role description
Verbatim from the employer’s posting, rendered as plain text.
Role Overview Location: Ireland (Remote) As a Level 2 Technical Support Engineer, you will be a key member of the NETGEAR Enterprise Support organisation, delivering high-quality technical assistance to business customers across a range of networking products. You will handle moderately complex technical problems, manage support cases and collaborate with internal teams, escalating advanced issues to L3 engineers when needed. Key responsibilities: Customer support and troubleshooting Provide front-line support via phone, email, and chat for NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium (NETGEAR's SASE security platform). Diagnose and resolve moderately complex wired and wireless networking issues using structured troubleshooting methodologies. Escalate complex or unresolved issues to L3 engineers, collaborating closely to ensure…
Provenance
ff47de3c-5f0c-4edd-9bd4-79914af2b5ae