job posting · smartrecruiters
GRAB HOLDINGS LIMITED: GrabSupport Operations Team Lead
Observed on the employer’s careers system, last checked 2026-09-07.
- Employer
- GRAB HOLDINGS LIMITED
- Location
- Phnom Penh
- Category
- Customer Service
- Posted
- 2026-07-23
- Careers system
- smartrecruiters
- Observed
- 2026-09-07
Role description
Verbatim from the employer’s posting, rendered as plain text.
Get to Know the Team At Grab, our Support team helps consumers, merchants, and driver-partners resolve issues. Within Deliveries, the Food and Mart support team manages high-volume operations, escalations, and continuous improvement across the end-to-end support journey. We partner with Operations, Quality, Training, Workforce Management, Product, and regional teams to deliver reliable support at scale. Get to Know the Role You'll report into the Assistant Manager, Grab Support and based onsite at GSC Phnom Penh office. You'll lead a support team responsible for Delivery operations (Food, Mart, Express), owning team performance, staffing readiness, and service quality. You will ensure accurate resolution of customer, rider, and merchant issues, manage escalations and operational risks, coach agents to improve performance metrics, and partner with cross-functional teams to reduce repeat…
Provenance
744000139198379