EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Distribution Supervisor

Tasks and Duties This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee. This list may be edited to the specific job role. Allocate workloads within team to ensure smooth operations during peak activity or staff absence Monitor workboards to ensure internal KPI’s are met e.g. timely data entry Build and maintain strong relationships with customers. Assist in retention calls and complete customer reviews with your regular customers to document in the CRM Monitor invoicing and BNP report where needed Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team Promote productivity tools within the team (e.g. using workboard, invoice…