job posting · greenhouse
Groupon, Inc.: Customer Support Manager - Center Of Excellence
Observed on the employer’s careers system, last checked 2026-09-09.
- Employer
- Groupon, Inc.
- Location
- Bangalore (Gopalan Axis SEZ)
- Category
- Commercial
- Posted
- 2026-09-08
- Careers system
- greenhouse
- Observed
- 2026-09-09
Role description
Verbatim from the employer’s posting, rendered as plain text.
Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time. Are you the person who takes the case nobody else can crack — and then makes sure it never happens again? Groupon is standing up a Center of Excellence in Bengaluru, and we're looking for Customer Support Managers who operate at the top of the craft. In a world where AI handles routine volume, this team owns the hard cases end-to-end — executive escalations, recovery calls, quality calibration — and turns each one into a fix that shrinks…
Provenance
4970397101