job posting · smartrecruiters
GRAB HOLDINGS LIMITED: GS - Service Success Specialist
Observed on the employer’s careers system, last checked 2026-09-11.
- Employer
- GRAB HOLDINGS LIMITED
- Location
- Petaling Jaya
- Category
- Customer Service
- Posted
- 2026-09-11
- Careers system
- smartrecruiters
- Observed
- 2026-09-11
Role description
Verbatim from the employer’s posting, rendered as plain text.
Get to Know the Team As a member of our GS Service Success team, you will operate as an operational "Fixer" at the intersection of Quality Assurance, Governance, and Process Engineering. We are a tenacious, high-impact team dedicated to protecting Grab's brand reputation, safeguarding customer trust, and driving continuous operational excellence across Malaysia and Singapore. Get to Know the Role As a GS - Service Success Specialist, you will act as the strategic guardian of Grab's most critical customer interactions. You will take full ownership of high-priority CEO, Executive, and Regulatory Compliance escalations across MYSG operations. Beyond direct case resolution, your core mission is to execute forensic deep-dives. You will identify root causes using the 5-Whys framework, and feed insights directly into operations. This will help eliminate recurring defects via the Keep Fixed…
Provenance
744000148948299