IBOTTA, INC.: Customer Experience Analyst

Ibotta is seeking an Customer Experience Analyst to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The ideal candidate will be motivated by continuous improvement with the ability to work independently under minimal supervision. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). What you will be doing: Build growing subject-matter expertise within an assigned Customer Operations domain, proactively partnering with domain stakeholders to surface issues and recommend improvements. Support administration of core Customer Operations tools (e.g., Zendesk) as needed, building working knowledge of the broader domain toolset over time. Own early-stage cross-functional Customer Operations projects, driving scoping, coordination, and follow-through Translate between technical…