The ODP Corporation: Lead Sales Consultant - Customer Experience

Responsibilities: Delivers exceptional customer service by observing, listening, interacting and following up with customers/customer alerts to ensure satisfaction and issue resolution. Drives positive customer satisfaction levels and provide effective training to associates to enhance the customer experience. Lead Customer Satisfaction programs as assigned by store management, by providing reporting on metrics and making recommendations for improvement. Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Print Services sales by supporting all related current programs, new product launches and special initiatives. Coaches and motivates associates, while creating a culture that builds trust, brand loyalty and exceptional service delivery. Supports an environment that encourages creative thinking and risk…