job posting · smartrecruiters
SERVICENOW, INC.: Sr Mgr, Customer Success Mgmt
Observed on the employer’s careers system, last checked 2026-09-05.
- Employer
- SERVICENOW, INC.
- Location
- Philadelphia
- Category
- Customer Service
- Posted
- 2026-08-25
- Careers system
- smartrecruiters
- Observed
- 2026-09-05
Role description
Verbatim from the employer’s posting, rendered as plain text.
Sr Mgr, Customer Success Mgmt About the Role The Team Lead Customer Success Manager serves as the strategic bridge between account-level consultants and organizational leadership. This role aligns multiple customer programs or business units under a unified framework that translates corporate objectives into actionable account strategies. You’ll own overall portfolio performance, mentor Technical CSMs, and partnering & overseeing cross-functional optimization of the REs within your BoB. Ensuring consistent execution of customer strategies that drive adoption, retention, and expansion. Key Responsibilities Own regional ARR planning and attainment. Align capacity, resources, and account plans to targets; run cadence reviews and intervene early to protect growth and retention. Standardize EBR narratives, proof-of-value metrics, and portfolio KSOs to demonstrate business impact. Establish…
Provenance
744000145606739