SONIC AUTOMOTIVE, INC.: Service Advisor - BMW OF FAIRFAX

Summary As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner. Duties and Responsibilities Greet customers in a friendly and professional manner. Listen to customers' concerns and accurately document their vehicle issues. Provide detailed explanations of recommended services and repairs. Communicate estimated costs and obtain customer approval for services. Schedule appointments and manage service bay availability. Coordinate with the service technicians to ensure timely completion of repairs. Update customers on the status of their vehicles throughout the service process. Provide…