job posting · smartrecruiters
HUSK POWER SYSTEMS PRIVATE LIMITED: Customer Experience Lead
Observed on the employer’s careers system, last checked 2026-09-06.
- Location
- Abuja
- Category
- Customer Service
- Posted
- 2026-06-26
- Careers system
- smartrecruiters
- Observed
- 2026-09-06
Role description
Verbatim from the employer’s posting, rendered as plain text.
Position Name : Customer Experience Lead Division / Function : Customer Experience Location of the Job : Abuja Reports to : AVP, Minigrid Business Role Summary The Manager, Customer Experience (CX) is responsible for leading end-to-end customer engagement, revenue protection, and service quality across Husk’s interconnected and hybrid mini-grid portfolio. The role ensures strong community integration, high collection efficiency, improved energy uptake, and operational alignment between site teams and central functions. This role is critical to sustaining Husk’s hub-and-spoke operational model by translating technical uptime into customer trust, revenue growth, and long-term site stability. Key responsibilities: 1. Customer &Community Management Lead structured onboarding of new interconnected customers (households, MSMEs, C&I). Oversee complaint management and enforce strict TAT…
Provenance
744000134498349