job posting · greenhouse
MONGODB, INC.: Strategic Customer Success Manager
Observed on the employer’s careers system, last checked 2026-09-05.
- Employer
- MONGODB, INC.
- Location
- Toronto
- Category
- Customer Success Americas
- Posted
- 2026-09-02
- Careers system
- greenhouse
- Observed
- 2026-09-05
Role description
Verbatim from the employer’s posting, rendered as plain text.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. The Role As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB’s capabilities with their multi-year IT transformations. You’ll drive customer retention, proactive consumption, and executive-level advocacy. You’ll build deep relationships with CIO/CTO personas, understand the nuances of…
Provenance
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