EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Administrative Support Agent

Communicate with customer, freight payment center, branch operations and Account Management to build and maintain strong relationships Provide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management) Understand and document terms/processes for collections, billing, payment and escalation paths within Expeditors (internally), customer and payment center (if applicable) When rate changes occur, ensure the proper steps are taken to foster successful billing Mailing, emailing and uploading invoices to customer or payment center as needed Escalate disputed invoices in a timely manner to Operations Department Manager, Account Management, GEO Management and Executive Sponsor teams to proactively resolve Timely review of credits as the accounts are being reviewed, process credits and issue…