EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Customer Service Representative

Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operating system Track and trace shipments as required Utilize Process Monitors and Workflows on daily basis Ensure timely movement and delivery of freight to customers Ensure documents are timely sent to customer or broker for customs purposes Ensure accurate and timely client invoicing Interact with our customers in arranging their shipments, exceeding customer service expectations Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others) Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements. Understand department process flow, constantly looking…