job posting · greenhouse
COUPANG, INC.: Manager, Global Security Operations Center – Taiwan
Observed on the employer’s careers system, last checked 2026-09-07.
- Employer
- COUPANG, INC.
- Location
- Taoyuan, Taiwan
- Category
- Global Security
- Posted
- 2026-09-04
- Careers system
- greenhouse
- Observed
- 2026-09-07
Role description
Verbatim from the employer’s posting, rendered as plain text.
Coupang 正在重新定義購物體驗，目標是從顧客開啟 Coupang App 的那一刻起，直到商品送達門口，都能帶來令人驚喜的服務。在台灣，我們提供「火箭速配」，以實惠價格供應多元商品並提供隔日到貨服務；另有「火箭跨境」，針對來自韓國、美國及其他地區的數百萬件熱銷商品提供免費國際配送。我們正在尋找能共同帶領 Coupang 台灣業務拓展的人才。這是一個參與 Coupang 台灣成長、共同創造讓顧客感嘆「沒有 Coupang 的日子要怎麼過？」之世界的機會。 職位名稱: Manager, Global Security Operations Center – Taiwan 全球安全營運中心經理負責 GSOC 日常營運管理，包括人力覆蓋、班表安排、交接品質、事件通報及案件管理。此職位將與台灣及韓國團隊合作，以英文即時核對案件資訊，維持營運紀律，並改善倉庫及辦公室的提報品質。此職位亦負責建置及優化 SOP、透過訓練提升團隊準備度，並在相關業務逐步移轉至台灣的過程中支援 Business Continuity 協作。 工作地點: 桃園 / 台北 主要職責 管理 GSOC 日常營運，確保人力覆蓋、班表安排、交接品質、事件升級準備及營運持續性。 主導事件分級、資訊確認、通報、升級、紀錄及結案，提升案件處理的即時性與完整性。 建立並優化 SOP、工作指引及檢核表，辨識流程缺口、定義例外處理方式並維護版本紀錄。 透過案件 Review、品質抽查、根因分析及改善追蹤，提升倉庫與辦公室的提報及營運品質。 辨識團隊能力缺口，執行新人訓練、在職指導與演練，並追蹤訓練及改善成果。 以英文與韓國及跨部門利害關係人進行即時案件核對，並支援 Business Continuity、危機應變及業務移轉活動。 必備資格 具輪班營運中心、控制室、客服營運中心或其他即時作業團隊的日常管理經驗。 具人員管理、工作分配、班表覆蓋、輪班交接及臨時缺勤調整經驗。 具事件分級、資訊確認、通報、升級、案件紀錄及結案追蹤經驗。 具…
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