job posting · smartrecruiters
SERVICENOW, INC.: Senior Customer Success Manager, Enterprise - Moveworks
Observed on the employer’s careers system, last checked 2026-09-05.
- Employer
- SERVICENOW, INC.
- Location
- Santa Clara
- Category
- Customer Service
- Posted
- 2026-08-19
- Careers system
- smartrecruiters
- Observed
- 2026-09-05
Role description
Verbatim from the employer’s posting, rendered as plain text.
What you get to do in this role: Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows Translate customer business needs into actionable solutions, influencing roadmap and product evolution Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience Proactively manage risks, expectations, and change, ensuring customers successfully navigate complex environments Act as the voice of the customer internally, sharing insights, feedback, and success stories Support renewal and expansion motions by demonstrating ongoing value and business impact To be…
Provenance
744000144379649