Continental Aktiengesellschaft: Order Management Analyst (Spanish Speaker - MidShift)

▪ Manage queues and cases (customer orders and inquiries) from Salesforce.com ▪ Answer customer inquirires completely and accurately ▪ Accurately enter orders manually into SAP. ▪ Ensures that electronic orders flow into the system as intended. ▪ Resolve order conflicts (pricing, terms, products) and monitors orders through shipment. • Ensure order fulfillment (stock availability, order status, document requests, etc.) • Correct EDI or Electronic order errors to root-cause • Handle specialized customers and tasks with specific instructions and requirements • Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return • Handle more complex claims like annual returns and freight claims" ▪ Work collaboratively with Spanish stakeholders and customers ▪ Understand and effectively recommend products and solutions to customers.…