job posting · smartrecruiters
GRAB HOLDINGS LIMITED: Head of CX Operations Excellence
Observed on the employer’s careers system, last checked 2026-09-08.
- Employer
- GRAB HOLDINGS LIMITED
- Location
- Petaling Jaya
- Category
- Information Technology
- Posted
- 2026-09-07
- Careers system
- smartrecruiters
- Observed
- 2026-09-08
Role description
Verbatim from the employer’s posting, rendered as plain text.
Get to Know the Team The Grab Support (GS) team delivers exceptional customer service and solutions to our users and partners. From unraveling complex use cases to creating delightful customer experiences, our mission is to exceed expectations and transform less-than-ideal moments into memorable ones. Within GS, the Regional Support team drives performance by upholding operational standards, partnering with country operations and product teams, while achieving key OKRs. Get to Know the Role Reporting to the Acting Head of Grab Support and based onsite in the Grab office, you'll lead a team across Operational Processes, Workforce Management (WFM), and Vendor Management. You'll define the regional operating model and governance frameworks to enable consistent execution across markets and partners. As a strategic partner to GS leaders, you'll diagnose systemic issues, influence trade-offs…
Provenance
744000147914679