job posting · smartrecruiters
SERVICENOW, INC.: Senior Manager, Customer Success
Observed on the employer’s careers system, last checked 2026-09-08.
- Employer
- SERVICENOW, INC.
- Location
- Tokyo
- Category
- Customer Service
- Posted
- 2026-09-07
- Careers system
- smartrecruiters
- Observed
- 2026-09-08
Role description
Verbatim from the employer’s posting, rendered as plain text.
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer results. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. What you get to do in this role: The role of the Customer Success Manager is to act as an advocate for our customers. Through prescriptive guidance, you will lead the team responsible for a portfolio of customers to help them achieve goals and foster greater adoption and usage of the ServiceNow products they have purchased. You will oversee your team's engagement with customers in their portfolio. Lead your team to improve technical health, deployment and adoption activities for their portfolio Ensure customer needs are met by confirming alerts…
Provenance
744000147852919