job posting · smartrecruiters
ACCOR: Duty Manager
Observed on the employer’s careers system, last checked 2026-09-11.
- Employer
- ACCOR
- Location
- Kuching
- Category
- Customer Service
- Posted
- 2026-09-10
- Careers system
- smartrecruiters
- Observed
- 2026-09-11
Role description
Verbatim from the employer’s posting, rendered as plain text.
Job Summary The Duty Manager is responsible for overseeing the hotel's daily operations during the assigned shift, ensuring smooth operations, guest satisfaction and effective coordination between departments. Key Responsibilities Oversee the hotel's daily operations during the assigned shift. Act as the management representative on duty and ensure smooth coordination between departments. Welcome and engage with guests, particularly VIPs, repeat guests and special occasions. Handle guest feedback, complaints and service recovery in a professional and timely manner. Monitor Front Office operations including check-in, check-out and guest requests. Coordinate with Housekeeping, F&B, Engineering, Security and other departments to resolve operational issues. Ensure hotel facilities and guest areas are maintained to the required standards. Monitor occupancy, arrivals, departures and other…
Provenance
744000148756449