EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Distribution Supervisor

Tasks and Duties Allocate workloads within team to ensure smooth operations during peak activity or staff absence Monitor workboards to ensure internal KPI’s are met e.g. timely data entry Build and maintain strong relationships with customers. Assist in retention calls and complete customer reviews with your regular customers to document in the CRM Monitor invoicing and BNP report where needed Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) Be continuously open and positive to implementing new system changes and enhancements with the team Oversee and ensure compliance with Expeditors Operational Process Standards…