AbbVie Inc.: Customer Service Analyst (12-Month Contract)

Provides excellent customer support by analyzing, processing and responding to external customer and internal teams inquires. Processes orders and inquiries as needed, including those received via phone, fax and email. Processes returns & answer inbound/outbound phone calls. Key Responsibilities Reporting to the Customer Service Lead or Supervisor, the Customer Service Analyst will: Process sales orders. Ensures timely accurate processing of sales orders. Receive and process customer inquiries in a timely fashion. Communicates with customers to obtain information as required. Generation of weekly and monthly reporting and tracking of key metrics Understanding of revenue recognition requirements Maintain pricing control points Coordination with Sales, Trade Team, Clinical Care, Customer Relations, Patient Engagement, Inventory Management, Transportation, 3PL, Quality Assurance, Pricing…