job posting · greenhouse
Mercury Technologies, Inc.: Customer Support Systems & Analytics Architect
Observed on the employer’s careers system, last checked 2026-09-07.
No longer listed. This posting was removed from the employer’s careers system; the record remains as an observation.
- Employer
- Mercury Technologies, Inc.
- Location
- San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Category
- Support
- Posted
- 2026-07-07
- Careers system
- greenhouse
- Observed
- 2026-09-07
Role description
Verbatim from the employer’s posting, rendered as plain text.
We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership. In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will translate that data into actionable insights for CS leadership and stakeholders. You’ll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership,…
Provenance
6110905004