EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Ocean Export Agent

Tasks and Duties Receive documents Prepare shipments Route shipments Manage freight receipt Process shipments Monitor shipments Physical Demands Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker Functions performed primarily while seated at desk Expeditors Key Performance Expectations Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution:…