job posting · greenhouse
HOOTSUITE INC.: Training Specialist, Customer Support
Observed on the employer’s careers system, last checked 2026-09-06.
- Employer
- HOOTSUITE INC.
- Location
- Mexico City, Mexico
- Category
- Customer Support
- Posted
- 2026-07-14
- Careers system
- greenhouse
- Observed
- 2026-09-06
Role description
Verbatim from the employer’s posting, rendered as plain text.
We’re looking for a Training Specialist to help us build and facilitate instructor-led training workshops, subject specialist training content, and eLearning modules for our worldwide Customer Support teams. You’ll be working on onboarding and other training programs to help ensure the ongoing, long-term improvement of Customer Support Advocates’ skills, enabling them to fulfill their potential within the Customer Support team. This role is Hiring in Mexico City, Mexico and will report to Manager, Customer Support Training & Development. WHAT YOU’LL DO: Facilitate onboarding for all new Customer Support Advocates, including assessing new hires’ knowledge and providing feedback and guidance Create and lead training programs for Customer Support Advocates across our Ecommerce, Enterprise, and Escalation Center teams on technical skill-building and soft skills such as…
Provenance
8060177