job posting · greenhouse
MONGODB, INC.: Manager, Technical Services
Observed on the employer’s careers system, last checked 2026-09-05.
- Employer
- MONGODB, INC.
- Location
- Austin
- Category
- Technical Support Partners & Migrations
- Posted
- 2026-07-20
- Careers system
- greenhouse
- Observed
- 2026-09-05
Role description
Verbatim from the employer’s posting, rendered as plain text.
The Technical Services Partner Support team works closely with MongoDB partners to help ensure our mutual customer environments are healthy, stable, and successful on the MongoDB data platform. This team serves as a critical extension of Technical Services, helping partners navigate complex technical issues, accelerate resolution paths, and deliver a consistently strong support experience. We are looking for a Manager, Technical Services Partner Support to lead a team of highly skilled technical services engineers responsible for managing partner-facing technical cases and escalations. This leader will coach and grow the team, ensure excellent operational execution, and strengthen collaboration across Technical Services, Support Delivery, Product, Engineering, Customer Success, and Partner teams. This role is ideal for a people leader who is passionate about customer outcomes, calm…
Provenance
8053153