job posting · smartrecruiters
Nielsen Holdings plc: Customer Success Manager I
Observed on the employer’s careers system, last checked 2026-09-11.
- Employer
- Nielsen Holdings plc
- Location
- Mumbai
- Category
- Other
- Posted
- 2026-09-11
- Careers system
- smartrecruiters
- Observed
- 2026-09-11
Role description
Verbatim from the employer’s posting, rendered as plain text.
As the primary point of contact for assigned customers and partners within Gracenote, this role involves comprehensive relationship management. The position requires proactive communication, troubleshooting, and quality management, while also focusing on upsell opportunities and customer health. Key responsibilities include handling escalations, developing action plans, managing reports and dashboards, coordinating product updates and integrations, and maintaining customer-specific playbooks. This role demands a blend of customer service, industry expertise, and strategic thinking to ensure customer satisfaction and to drive business growth. As a Customer Success Manager you will: Serve as the primary point of contact for assigned customers and partners Establish and maintain regular check-ins, including dashboard and report reviews Create and deliver Quarterly Business Review (QBR)…
Provenance
3743990015197775