job posting · smartrecruiters
GRAB HOLDINGS LIMITED: Head, Grab Support Customer Excellence
Observed on the employer’s careers system, last checked 2026-09-07.
- Employer
- GRAB HOLDINGS LIMITED
- Location
- Bangkok
- Category
- Customer Service
- Posted
- 2026-08-10
- Careers system
- smartrecruiters
- Observed
- 2026-09-07
Role description
Verbatim from the employer’s posting, rendered as plain text.
You will be responsible for driving operational excellence across these departments by ensuring customer outcomes, building teams, optimizing processes, and using AI and automation to improve efficiency and service quality. This role partners with regional and partners to provide scalable, customer-centric solutions while supporting Grab's business growth and transformation agenda. The Critical Tasks You Will Perform Lead Customer Success and Executive Escalation, complex customer resolution, setting clear standards for complex case handling, customer advocacy, risk management, and resolution quality. Lead the enablement team - AI transformation, Process excellence, Knowledge management, Grab Help Center Lead the Grab Support Commercial team, overseeing Telesales and GFB Inside Sales to improve sales performance, operational excellence, and sustainable business growth Establish strong…
Provenance
744000142613532