job posting · smartrecruiters
EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Agent - Ocean Export Customer Service
Observed on the employer’s careers system, last checked 2026-09-07.
- Location
- Petaling Jaya
- Category
- Supply Chain
- Posted
- 2026-09-07
- Careers system
- smartrecruiters
- Observed
- 2026-09-07
Role description
Verbatim from the employer’s posting, rendered as plain text.
Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operating system. Track and trace shipments as required. Utilize Process Monitors and Workflows on daily basis. Ensure timely movement and delivery of freight to customers. Ensure documents are timely sent to customer or broker for customs purposes. Ensure accurate and timely client invoicing. Interact with our customers in arranging their shipments, exceeding customer service expectations. Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others). Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed. Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring…
Provenance
744000147774862