job posting · smartrecruiters
ACCOR: Duty Manager
Observed on the employer’s careers system, last checked 2026-09-01.
- Employer
- ACCOR
- Location
- Badung
- Category
- Human Resources
- Posted
- 2026-07-21
- Careers system
- smartrecruiters
- Observed
- 2026-09-01
Role description
Verbatim from the employer’s posting, rendered as plain text.
As Duty Manager, you will serve as the Manager on Duty, overseeing the day-to-day hotel operation and ensuring exceptional service across all departments. You will proactively resolve guest concerns, support operational teams, and lead by example in delivering memorable luxury experiences. Your responsibilities include: Act as the Manager on Duty during assigned shifts, ensuring smooth hotel operations and guest satisfaction. Deliver personalized luxury service by anticipating guest needs and creating memorable experiences. Handle VIP arrivals, special requests, and guest recovery with professionalism, empathy, and sound judgment. Respond promptly to guest feedback, emergencies, and operational challenges while ensuring timely resolution. Coordinate closely with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments to maintain operational excellence.…
Provenance
744000138797450