EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Account Support Manager

JOB EXPECTATIONS & KEY RESPONSIBILITIES Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. Communicate and collaborate with the account team on areas of potential risk or exposure to the customer's business Track shipments and in transit monitoring (both at origin & destination) when needed. Provide and manage reporting and visibility tools to the customer. Design, set up and maintain any ad hoc reporting requests and ensure data is accurate, timely and complete. Drive process improvement throughout your district and network. Maintain & update SOPs to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service…