job posting · smartrecruiters
AbbVie Inc.: Sr. Manager Customer Excellence
Observed on the employer’s careers system, last checked 2026-09-10.
- Employer
- AbbVie Inc.
- Location
- North Chicago
- Category
- Supply Chain
- Posted
- 2026-09-09
- Careers system
- smartrecruiters
- Observed
- 2026-09-10
Role description
Verbatim from the employer’s posting, rendered as plain text.
The Manager/Senior Manager, Customer Excellence, supports the Customer Excellence function in driving continuous improvement across the OneHUB customer journey for patients, HCPs, and other customers. Executes customer journey mapping, identifies improvement opportunities, and implements solutions that enhance service quality, reduce friction, and improve operational efficiency. Applies Six Sigma and operational excellence methodologies to deliver measurable gains in speed, quality, and customer satisfaction. Partners closely with OneHUB Operations, Pillar Teams, BTS, and AbbVie Business Partners to ensure improvements are practical, scalable, and fit for frontline execution within a regulated environment. Operates with strong business and operational acumen to ensure sustainable performance, scalability, and compliance within a regulated environment Responsibilities: Execute end-to-end…
Provenance
3743990015155826