job posting · smartrecruiters
ACCOR: Reservation Agent
Observed on the employer’s careers system, last checked 2026-09-01.
- Employer
- ACCOR
- Location
- Badung
- Category
- Other
- Posted
- 2026-07-29
- Careers system
- smartrecruiters
- Observed
- 2026-09-01
Role description
Verbatim from the employer’s posting, rendered as plain text.
The Reservation Agent plays a vital role in managing the hotel's reservation process, creating a seamless and welcoming booking experience for guests and partners. This position helps maximize occupancy and revenue by thoughtfully handling reservation inquiries, confirmations, modifications, and cancellations. Reporting to the Reservation Team Leader, the Reservation Agent ensures every booking interaction reflects Sofitel's luxury service standards, delivered with accuracy, consistency, and warm, attentive communication with guests and internal departments. Your responsibilities include: Welcome and manage all reservation inquiries (phone, email, online channels) promptly and professionally. Input and manage reservations in the system with accuracy and attention to detail. Confirm and follow up on bookings, special requests, and guest preferences with genuine care. Update room…
Provenance
744000140436179