EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Agent/Lead Agent - Order Management

Main tasks: Ensure smooth and timely shipment process flow Ensure all customers requirements are followed as per the Standard Operations Process (SOP) Ensure accurate and timely data entry into our operating system Monitor shipment reports to ensure total customer satisfaction Lead level will be required: support the Supervisor/ Manager in the following areas: Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry Build and maintaining strong relationships with customers Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. Assist in retention calls and complete customer reviews with your regular customers to document in the company system Monitor invoicing and other company's report where needed. Proactively communicate…