job posting · greenhouse
MONGODB, INC.: Customer Success Manager
Observed on the employer’s careers system, last checked 2026-09-05.
- Employer
- MONGODB, INC.
- Location
- Kuala Lumpur
- Category
- Scaled Customer Success
- Posted
- 2026-08-26
- Careers system
- greenhouse
- Observed
- 2026-09-05
Role description
Verbatim from the employer’s posting, rendered as plain text.
As a Customer Success Manager, you are the trusted advisor helping a high volume of customers navigate their journey on MongoDB using proactive, scalable engagement strategies initiated by health signals and journey milestones. You’ll be responsible for maximizing customer lifetime value and success for a diverse portfolio of thousands of expanding MongoDB customers, acting as a strategic connector between your customers and providing the right help at the right time to achieve their unique business goals. You’ll drive healthy adoption, customer retention, revenue realization, and advocacy at scale. You will innovate, navigate ambiguity, and build scalable programs and processes to deliver real, measurable impact where your customers need it most. We are looking for Mandarin speaking who are based in Kuala Lumpur for our hybrid working model. Key Responsibilities Customer Advisory Lead…
Provenance
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