job posting · smartrecruiters
SONIC AUTOMOTIVE, INC.: BDC Associate - Fixed Ops - Poway Honda
Observed on the employer’s careers system, last checked 2026-09-12.
- Employer
- SONIC AUTOMOTIVE, INC.
- Location
- Poway
- Category
- Customer Service
- Posted
- 2026-09-11
- Careers system
- smartrecruiters
- Observed
- 2026-09-12
Role description
Verbatim from the employer’s posting, rendered as plain text.
The BDC Fixed Ops Associate is responsible for generating services appointments with customers that contact the dealership via the internet. The BDC Fixed Ops delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. Duties and Responsibilities: · Respond to internet inquiries with courtesy, accuracy and professionalism. · Promptly and accurately enter all customer inquiry data into the CRM. · Generate services appointments. · Conduct phone surveys to assess customer…
Provenance
744000149117899