EXPEDITORS INTERNATIONAL OF WASHINGTON, INC.: Air Export Lead Agent

Major Duties and Responsibilities Receive documents Ensure smooth and timely shipment process flow Ensure all customers standard operating procedures are followed as per the SOP Ensure accurate and timely data entry into our operating system Monitor shipment reports to ensure total customer satisfaction Support the Supervisor in the following areas: Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry Build and maintaining strong relationships with customers Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. Assist in retention calls and complete customer reviews with your regular customers to document in the CRM Monitor invoicing and BNP report where needed. Proactively communicate with the team to ensure continuous…