job posting · greenhouse
NICE LTD.: Technical Support Engineer
Observed on the employer’s careers system, last checked 2026-09-03.
- Employer
- NICE LTD.
- Location
- USA - Richardson, TX
- Category
- CX - Agentic Experience Automation
- Posted
- 2026-07-08
- Careers system
- greenhouse
- Observed
- 2026-09-03
Role description
Verbatim from the employer’s posting, rendered as plain text.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior Technical Support Specialist , you'll provide expert technical support for customers using the Cognigy conversational AI platform . You'll serve as the first point of contact for complex technical issues involving AI agents, APIs, integrations, authentication, and cloud-based applications. Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify root causes, and deliver timely solutions that ensure customers get the most out of the platform. …
Provenance
4920513101