job posting · smartrecruiters
SONIC AUTOMOTIVE, INC.: Service BDC - Toyota of Santa Fe
Observed on the employer’s careers system, last checked 2026-09-03.
- Employer
- SONIC AUTOMOTIVE, INC.
- Location
- Santa Fe
- Category
- Customer Service
- Posted
- 2026-09-02
- Careers system
- smartrecruiters
- Observed
- 2026-09-03
Role description
Verbatim from the employer’s posting, rendered as plain text.
The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. Duties and Responsibilities: Respond to internet inquiries with courtesy, accuracy and professionalism. Promptly and accurately enter all customer inquiry data into the CRM. Generate services appointments. Conduct phone surveys to assess customer preferences and quality of experience.…
Provenance
744000147000585