job posting · smartrecruiters
GAP, INC: TECHNICAL SUPPORT MANAGER, STORES IT 2ND LEVEL
Observed on the employer’s careers system, last checked 2026-09-02.
- Employer
- GAP, INC
- Location
- Rocklin
- Category
- Information Technology
- Posted
- 2014-01-17
- Careers system
- smartrecruiters
- Observed
- 2026-09-02
Role description
Verbatim from the employer’s posting, rendered as plain text.
Manage a team of support analysts that provides 24x7 support for multiple store systems; as well as providing direction and prioritization of work. Manage 2nd Level resources for optimal performance. This will consist of resource management for incoming customer inquiries, projects, administrative work and time allotted for holidays and paid/unpaid time off. Partner closely with 1st Level to improve technical knowledge, quality issue management, and quality delivery of service to customers. Participate in the development of service level agreements and ongoing management of service level compliance. Participate and assist in driving the knowledge transition and management process. Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support. Drive escalated customer…
Provenance
75093802