HUSK POWER SYSTEMS PRIVATE LIMITED: Head CRM

Key Responsibilities Include: • Develop and execute customer relations strategies, policies, and procedures to ensure exceptional customer experiences throughout the customer journey. • Lead and manage a team of customer relations professionals, providing guidance, coaching, and support to achieve departmental goals. • Collaborate with cross-functional teams, including Sales, Marketing, and O&M, to align customer relations efforts with overall business objectives. • Establish and maintain a customer-centric culture within the organization, promoting a customer first mindset across all departments. • Develop and implement customer feedback mechanisms to gather insights, assess satisfaction levels, and identify areas for improvement. • Analyze customer data and feedback to generate actionable insights and recommendations for enhancing customer experiences. • Implement effective customer…